Refund policy

Last Updated: October 14, 2026

At Oak & Owl Linen Co., every product is thoughtfully crafted with care and attention to detail. We take pride in providing quality home fragrance and laundry products and want you to feel confident in every purchase.

Due to the nature of our products, we have established the following refund and return policy.

Returns & Exchanges

For hygiene, safety, and product integrity reasons, all sales are final, and we do not accept returns or exchanges for changes of mind, personal fragrance preferences, or products that have been opened or used.

We understand that fragrance is a personal experience, and scent preferences may vary from person to person. We encourage customers to carefully review product descriptions before purchasing.

Damaged, Defective, or Incorrect Items

Your satisfaction matters to us! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make things right.

When contacting us, please provide:

Your name and order number
A brief description of the issue
Clear photographs of the product and packaging, if applicable

Once we have reviewed your request, we may offer a replacement, refund, or another appropriate resolution.

Please do not discard damaged products or packaging until your request has been reviewed.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after processing for your financial institution to reflect the refund.

Original shipping charges are generally nonrefundable unless the refund is due to an error on our part or otherwise required by law.

Shipping & Delivery Concerns

Oak & Owl Linen Co. carefully packages each order to help ensure your products arrive safely.

If your package arrives damaged, please contact us within 7 days of delivery.

If your order is marked as delivered but cannot be located, we recommend checking with household members, neighbors, and the shipping carrier. Please also contact us so we can assist where possible.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated before an order has been processed or shipped. Once an order has shipped, cancellation cannot be guaranteed.